This policy applies to services bought from Job Wingman, a service of Job Wingman LTD (“Job Wingman”, “we”, “us”). Before you pay, you receive your package details, price, payment schedule and Client Service Agreement in writing. That agreement sets out the terms for your specific order.
Summary
| Situation | What happens |
|---|---|
| A service has not started when you cancel | Refunded, or no longer charged if you are on a payment plan. |
| Resume work has begun | Not refundable. |
| An application campaign is under way | Cannot be cancelled for a refund. Payments for it remain due, and applications not yet submitted become credit for 12 months. |
| Services bought as a bundle | Each service is valued at its own price, reduced by the bundle discount percentage. |
| Applications paused for more than 3 months | Applications not yet submitted become credit. |
| We do not deliver a service as described | We put it right, or refund the part affected. |
| You are charged twice or by mistake | The extra payment is refunded in full. |
| The consultation | There is no charge for the consultation. |
How to cancel or request a refund
You can cancel by email. Write to wingman@thejobwingman.com from the email address on your account, with “Cancellation” or “Refund request” in the subject line, and include:
- your full name;
- the service or package you want to cancel;
- whether you are asking for a cancellation, a refund, or both; and
- if you like, the reason. It helps us improve, but you do not have to give one.
Your cancellation takes effect on the day we receive your email. We will confirm which of your services had started on that date and what that means for any refund or credit.
We will confirm that we have received your request within 3 business days, and give you our decision within 10 business days of receiving it. If we need more information from you, we will ask, and the 10 days run from when we have it.
When refunds apply
Services that have not started
Any service that has not started when you cancel is refunded. If you are paying in instalments, you will no longer be charged for it.
Resume services
Resume services cannot be refunded once work on them has begun, because the work cannot be returned. You keep the resume and materials we create for you once your services are paid in full.
Application campaigns already under way
An application campaign that is already under way cannot be cancelled for a refund. The payments for it remain due, and the applications not yet submitted become credit (for example, 150 applications) that you can use within 12 months.
Bundles
For services bought together as a bundle, each service is valued at its individual price, reduced by the same percentage as the bundle discount. This is the value used to work out any refund or credit.
If something goes wrong on our side
If we do not deliver a service as described in your order, tell us (our Service Delivery Policy explains how). We will either put it right or refund the part of the service affected.
If you are charged twice, or charged by mistake, we will refund the extra payment in full, whatever else this policy says.
Deposits and instalments
- Deposit. A deposit is required before services begin. It is applied to the services in your order and follows the rules above if you cancel.
- Instalments. On a payment plan, the remaining instalments are due on Mondays, beginning one week after your applications go live.
- Late payments. If an instalment has not been received 7 days after its due date, applications pause until it is paid. They resume on the Monday after payment, provided payment is received by 11:59 PM Eastern Time on the Thursday before.
Pauses and credit
You may pause your applications at any time, for up to 3 months in total. Scheduled payments continue while paused. If a pause goes beyond 3 months, the applications not yet submitted become credit.
Credit can be used within 12 months of the date it is issued. It cannot be exchanged for cash.
How refunds are paid
- If you paid by card, we refund the same card through our payment provider.
- If you paid by bank transfer, we refund by bank transfer to an account in your name. We will ask you for the account details.
- Timing. We send approved refunds within 10 business days of approving them. Card refunds can then take a further 5 to 10 business days to appear, depending on your bank.
- Amount. We refund the full amount due under this policy, in the currency you paid in. We do not deduct our own payment-processing or transfer fees. Charges or exchange-rate differences applied by your own bank, or by banks in between, are outside our control.
Payment concerns
If you have a concern about a charge, please contact us first at wingman@thejobwingman.com. Most questions can be resolved quickly once we can look at your account. This does not affect any rights you have with your bank or card issuer.
Your agreement and your rights
If this policy and your Client Service Agreement differ, your Client Service Agreement applies to your order. Nothing in this policy limits any rights you have under the consumer protection laws that apply to you.
Related: Service Delivery Policy and Terms of Service.
Contact
Job Wingman LTD
Email: wingman@thejobwingman.com
Company details and registered address: Contact page